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Privacy Policy

How we collect, use, and protect the information you share with us.

Last updated: September 2026

Miles & Memories ("we", "us", "our") operates this website to help travellers discover and enquire about Thailand tour packages. This Privacy Policy explains what information we collect through the site, how we use it, and the choices you have.

1. Information We Collect

When you use our contact or enquiry forms, we collect the details you choose to submit, which may include your name, email address, phone number, and any message or trip preferences you share with us. We do not ask for or store payment information through this website.

2. How We Use Your Information

We use the information you submit to respond to your enquiry, share tour package details and quotes, and follow up regarding a trip you've asked about. We do not sell or rent your personal information to third parties.

3. Communication

By submitting an enquiry, you agree that our team may contact you by email, phone, or WhatsApp regarding your request. You can ask us to stop contacting you at any time by emailing support@milesandmemories.com.

4. Cookies

Our website may use minimal cookies necessary for the site to function correctly, and may in future use standard analytics tools to understand how visitors use the site. These do not identify you personally. You can control or disable cookies through your browser settings.

5. Data Sharing

We do not share your personal information with third parties, except where necessary to arrange the specific travel services you've enquired about (for example, a hotel or local tour partner in Thailand), or where required by law.

6. Data Retention

We retain enquiry information for as long as reasonably needed to respond to you and maintain our business records, after which it may be deleted or anonymised.

7. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below.

8. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy, reach out to us:

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