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Terms & Conditions

Please read these terms carefully before using our website or enquiring about a trip.

Last updated: September 2026

These Terms & Conditions govern your use of the Miles & Memories website and any enquiries or bookings you make with us. By using this site, you agree to these terms.

1. About Our Services

Miles & Memories helps travellers plan and book Thailand tour packages. Submitting a form on this website is an enquiry, not a confirmed booking. A trip is only confirmed once we've discussed the itinerary with you and both parties have agreed to the final details and payment terms separately.

2. Enquiries and Communication

When you submit the contact or booking enquiry form, our team will get in touch by email, phone, or WhatsApp to discuss your trip. Please provide accurate contact details so we can reach you.

3. Eligibility

Our services are intended for individuals aged 18 and above. If you are enquiring on behalf of a group that includes minors, a responsible adult must be part of the booking and travel party.

4. Pricing and Payments

Prices shown on the website for tour packages are indicative and may vary based on travel dates, group size, and availability. Final pricing, deposit amounts, and payment schedules will be confirmed with you directly before any booking is finalised.

5. Cancellations and Changes

Cancellation, rescheduling, and refund terms depend on the specific tour package, hotel, and local partners involved, and will be shared with you at the time of booking confirmation. As bookings are currently arranged individually rather than through automated online payment, these terms are agreed upon directly with our team.

6. Third-Party Services

Some parts of your trip (hotels, local transport, guides, activities) may be provided by third-party partners in Thailand. We select partners carefully, but we are not liable for circumstances outside our reasonable control, including third-party service issues, weather, or local regulations.

7. Website Use

You agree not to misuse this website, including submitting false information through our forms or attempting to disrupt the site's normal operation.

8. Intellectual Property

All content on this website, including text, images, and branding, belongs to Miles & Memories unless otherwise credited, and may not be reproduced without permission.

9. Limitation of Liability

While we do our best to ensure accurate information and a smooth travel experience, Miles & Memories is not liable for indirect or unforeseeable losses arising from travel arrangements, delays, or circumstances beyond our reasonable control.

10. Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Delhi.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the website after changes are posted means you accept the updated terms.

12. Contact Us

Questions about these terms can be sent to:

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